Kayako Classic

Kayako Classic

LibreNMS can send alerts to Kayako Classic API which are then converted to tickets. To use this module, you need REST API feature enabled in Kayako Classic and configured email account at LibreNMS. To enable this, do this:

AdminCP -> REST API -> Settings -> Enable API (Yes)

Also you need to know the department id to provide tickets to appropriate department and a user email to provide, which is used as ticket author. To get department id: navigate to appropriate department name at the departments list page in Admin CP and watch the number at the end of url. Example: http://servicedesk.example.com/admin/Base/Department/Edit/17. Department ID is 17

As a requirement, you have to know API Url, API Key and API Secret to connect to servicedesk

Kayako REST API Docs

Example: