GLPI
GLPI
The GLPI transport creates a ticket in GLPI whenever an alert is raised.
- For each alert type on a device, a ticket is created.
- If multiple alerts of the same type are raised, follow-ups are added to the existing ticket.
- If the existing ticket is closed, it will create another ticket.
The user identified by the user token will be set as the creator and the requester of the ticket. If a device with the same name exists in GLPI, it will be linked to the ticket.
To set it up: - User token: Go to User preferences > API in GLPI. - App token: Go to Configuration > General > API in GLPI.
Example:
| Config | Example |
|---|---|
| GLPI API URL | http://localhost/glpi/apirest.php |
| User Token | A1b2C3d4E5f6G7h8I9j0K1l2M3n4O5p6Q7r8S9t0 |
| App Token | Z9y8X7w6V5u4T3s2R1q0P9o8N7m6L5k4J3i2H1g |